Frequently Asked Questions (FAQ) – Roadside Assistance Memberships
Here are some common questions about our Nationwide Roadside Assistance Memberships. If you need further assistance, feel free to contact us!
📌 General Questions
1. What is included in my Roadside Assistance Membership?
Your membership provides 24/7 access to roadside services, including:
✅ Towing (Up to 10 miles)
✅ Battery Jump-Start
✅ Flat Tire Assistance
✅ Lockout Services
✅ Fuel Delivery (Cost of fuel not included)
For additional services or towing beyond the coverage limits, charges may apply.
2. Is this an insurance policy?
🚨 No. This is NOT an insurance contract.
Your membership provides roadside assistance services only. It does not include Automobile Physical Damage or Automobile Liability Insurance.
3. How do I contact customer service about my membership?
For any questions regarding your membership, billing, or coverage:
📞 NSD Customer Service – 1-888-684-9327
🕘 Monday – Friday: 8:30 AM – 5:00 PM (Eastern Time)
For sales or general inquiries, contact FasTrak Roadside:
📞 877-296-0808
🚗 Roadside Assistance Questions
4. How do I request roadside assistance?
If your vehicle is disabled and you need immediate roadside help:
📞 Call 1-800-745-5791 (Available 24/7)
When calling, have the following ready:
✔️ Producer Code
✔️ Member Number
✔️ Plan Letter (Located on your membership card)
5. Can I get reimbursed if I use my own provider?
Yes! If you arrange for your own roadside assistance, you can submit a reimbursement request. However, the maximum reimbursement is $50 per service.
6. How often can I use my roadside assistance benefits?
You are entitled to one covered service every 72 hours. Additional services within this timeframe may not be covered.
7. What if my car needs to be towed further than 10 miles?
If your vehicle requires a tow beyond the 10-mile limit, you will be responsible for any additional mileage costs, which will be quoted at the time of service.
💳 Membership & Payment Questions
8. How do I sign up for a Roadside Assistance Membership?
You can enroll today by contacting FasTrak Insurance:
📞 877-296-0808
📧 contact@fastrakroadside.com
9. Can I cancel my membership?
Cancellation policies may vary based on your plan. Please contact NSD Customer Service at 1-888-684-9327 for cancellation inquiries.
10. Does my membership cover all vehicles I drive?
Your membership typically covers one registered vehicle. If you need coverage for multiple vehicles, please inquire about additional membership options.
Still Have Questions? Contact Us!
For Sales & Membership Questions:
📍 FasTrak Roadside
📞 877-296-0808
For Customer Service & Billing:
📞 NSD Customer Service – 1-888-684-9327 (M–F, 8:30 AM – 5 PM ET)
For Emergency Roadside Assistance:
📞 1-800-745-5791 (Available 24/7)
🚗 Stay safe on the road – We’re here when you need us! 🚗